Refund & Cancellation Policy

Who you book with

Each trip listing indicates whether it is a Feel.Travel Trip or an Independent TripLeader Trip.

Feel.Travel Trips are sold by Leaving Now di Kiru SRL (Italian travel-agency licence no. 3196), which is the organiser of record and contracting party under EU package-travel rules. Feel.Travel (Komundio Ltd) designs and operates the trip and may process payments as Leaving Now's disclosed collection agent.

Independent TripLeader Trips are organised by the TripLeader. Feel.Travel acts only as an intermediary (booking, payment, and communication tools) and is not the organiser.

Co-Working Stays (coliving villas), where offered, are booked through the Feel.Travel platform; accommodation is provided by independent third-party hosts unless otherwise stated on the listing.

1. Scope of Policy

This policy applies to reservations and confirmed bookings of:

• Coworking trips (facilitated by a TripLeader)
• Coworking villas (shared remote work stays without a TripLeader)

Reservations and price offers are covered in section 2.

2. General Cancellation Rules

Reservations

• A reservation can always be canceled and refunded in full.
• Cancellation may be initiated by you or by Feel.Travel (e.g. if the stay or trip does not meet minimum requirements or is no longer available).
• No time limit: reservations remain fully cancelable and refundable at any time.

Bookings (confirmed)

• If you cancel at least 30 days before check-in: full refund.
• If you cancel within 30 days of check-in: no refund, unless you find a replacement guest who books the same dates (subject to approval).

Replacements must meet trip criteria and be approved by Feel.Travel support (and, for Co-Working Trips, in line with Leaving Now as the seller). Refunds are issued to the original payment method or as wallet credit (see section 5).

3. Special Conditions for Force Majeure

In the event of unforeseen circumstances such as:

• Natural disasters
• Government travel bans
• Medical emergencies (with documentation)

Feel.Travel may offer:

• A full refund before the start of the trip
• A partial refund for unused days, if already on-site
• Option to transfer booking or receive wallet credit

All force majeure claims are reviewed on a case-by-case basis.

4. Replacements & Resale

If you can no longer attend, you may:

• Transfer your booking to another qualified participant (subject to approval)
• Offer your spot in our community if it hasn’t been resold yet

Feel.Travel does not guarantee resale or replacements, but may assist when possible.

5. Refund Processing & Wallet Credit

Refund Timeline

• Refunds are typically processed within 7 to 14 business days.
• Processing time may vary depending on the original payment method.

Refund Methods

• Original payment method (standard refund)
• Wallet credit (bonus included)

Wallet Credit Bonuses

When choosing credit instead of a refund:

• You’ll receive the full refund amount
• Plus an additional 5% to 20% bonus (based on the value and reason for cancellation)
• Wallet credit is valid indefinitely and can be used on any future Feel.Travel trip, unless otherwise stated in promotional conditions.

6. Non-Refundable Fees

The following fees are non-refundable in all cases:

• Payment processing fees
• Platform service fees
• These include Stripe or PayPal fees, international bank conversion costs, or third-party services included in your booking.

7. How to Cancel

To cancel your reservation or request a refund:

• Email: support@feel.travel
• Include your name, booking ID, and reason for cancellation
• Attach any supporting documentation (if applicable)

8. Policy Updates

Feel.Travel reserves the right to modify this policy in response to changing conditions. Users will be notified of updates via email and platform notifications. Your continued use of the platform implies agreement with any revised terms.

Questions?

Contact us at support@feel.travel

We’re here to help and guide you through any changes in your plans.