Terms and Conditions for Guests

1.1 Feel.Travel is a platform for small-group coworking trips for remote workers. It is operated by Komundio Ltd, Digeni Akrita 58-60, 1061 Nicosia, Cyprus, company registration no. HE473256 (“Feel.Travel”, “we”, “us”).

1.2 Every trip sold on Feel.Travel is a package travel arrangement organised by Leaving Now di Kiru SRL, Via Atellana 115, 81031 Aversa (CE), Italy, VAT IT04318290618, a travel organiser licensed under Italian law (licence no. 3196) (“Leaving Now” or the “Organiser”). Leaving Now is the organiser of record under Directive (EU) 2015/2302 on package travel and its Italian implementing legislation (the “Package Travel Rules”). Leaving Now:

• is named as organiser on your booking confirmation and issues your invoice;
• is responsible to you for the proper performance of all the travel services included in the trip; and
• holds the insurance and insolvency protection required by the Package Travel Rules (see Section 12).

1.3 Feel.Travel acts as Leaving Now’s disclosed agent. We publish and promote the trips, run the booking and payment process, collect payments on Leaving Now’s behalf, book and pay suppliers on its behalf, and support you before and during the trip. You can contact us about anything related to your trip, and messages and complaints sent to us are treated as sent to the Organiser.

1.4 There are two kinds of trips. Your rights as a guest are the same for both.

• Feel.Travel Trips: designed and run by Feel.Travel, and hosted on site by a TripLeader engaged by Feel.Travel.
• Hosted Trips: designed and led on site by an independent Host (a TripLeader or a partner such as a coach, creator or company), reviewed and approved by Feel.Travel, and organised and sold by Leaving Now as Organiser. Some Feel.Travel Trips are hosted by a partner who brings their own community (“Signature Trips”). They are Feel.Travel Trips for all purposes of these Terms. Each trip listing shows the trip type, the Host, the Organiser, the minimum group size and these Terms.

1.5 Bookings made before 6 October 2026 remain subject to the terms in force when they were made.

• Guest (or “TripMate”): an individual aged 18 or over who books a place on a trip.

• Host: the person leading a trip on site. On a Feel.Travel Trip the Host is a TripLeader or partner engaged by Feel.Travel; on a Hosted Trip it is the independent TripLeader or partner who designed the trip.

• Trip: a group coworking experience combining accommodation and other services for a set period, as described on its listing.

• Listing: the trip page on the Platform, including the itinerary, what is and is not included, the price, the minimum group size and the Host.

• Minimum Group Size: the number of confirmed guests needed for a trip to run, as stated on the listing.

• Platform: the Feel.Travel website and related applications and tools.

• Package Travel Rules: Directive (EU) 2015/2302 and the national laws implementing it.

• Unavoidable and Extraordinary Circumstances: a situation beyond the control of the party relying on it, whose consequences could not have been avoided even if all reasonable measures had been taken, such as war, natural disaster, serious health risks at the destination or official travel warnings.

3.1 Eligibility. You must be at least 18 years old, have a Feel.Travel account, and give accurate and complete information.

3.2 Information before you book. Before you book, the Listing and the standard information form required by the Package Travel Rules tell you the main characteristics of the trip, the total price, the Organiser’s details, the Minimum Group Size and your cancellation rights. Please read them.

3.3 Application call. Trips are for small groups, so each booking starts with a short video call with the Host (or the steps shown on the Listing). The Host decides whether the trip is a good fit and approves or declines your application.

3.4 Saving your card. Once approved, you complete checkout and your payment card is saved securely by our payment provider. Nothing is charged at this stage, and you can cancel free of charge at any time until the trip is confirmed. By completing checkout, you authorise us to charge your saved card at the times set out in Section 3.5.

3.5 Trip confirmation. A trip is confirmed when it reaches its Minimum Group Size. We will tell you by email and on the Platform. When the trip is confirmed:

• 30% of the total price is charged to your saved card; and
• the remaining 70% is charged 30 days before check-in.
• If the trip is confirmed 30 days or less before check-in, or you book a trip that is already confirmed and check-in is 30 days away or less, the full price is charged at that moment.

3.6 Your booking. Your booking is binding once the trip is confirmed and the first payment succeeds. Leaving Now then sends you (directly or through us) a booking confirmation and invoice.

3.7 Failed payments. If the first payment fails, we will ask you to update your payment details within 48 hours; if you don’t, your reservation lapses at no cost to you. If the balance payment fails, we will ask you to pay within 48 hours; if you don’t, we may cancel your booking and Section 5 applies as if you had cancelled.

3.8 If the Minimum Group Size is not reached. If a trip has not reached its Minimum Group Size 20 days before check-in (7 days before for trips of 2 to 6 days), the trip is cancelled and you will be told no later than that date. Nothing is charged, or anything already paid is refunded in full.

3.9 Paying Feel.Travel is paying the Organiser. Any payment you make to Feel.Travel for a trip is a payment to Leaving Now and fully settles that amount.

3.10 Price. The price shown on the Listing is the total price for the services included, including taxes. The price of your booking will not be increased after the trip is confirmed. Flights, travel insurance, personal expenses and anything listed as “not included” are not part of the price.

4.1 Changes requested by you. You can ask to change your booking (for example your room type) up to 30 days before check-in. Changes depend on availability and on the Host’s approval.

4.2 Transferring your place. You can transfer your booking to another person who meets the trip’s participation conditions (including the application call), if you tell us at least 7 days before check-in. You and the new guest are jointly responsible for any balance still due and for any extra costs the transfer causes. These costs will not exceed the costs actually incurred, and we will tell you about them in advance and give you proof. Approval of the new guest will not be unreasonably withheld.

4.3 Changes by the Organiser. Minor changes to the itinerary or activities may be made before departure, and we will tell you about them in writing. If a main feature of the trip has to change significantly (for example the accommodation or the dates), we will tell you without delay, in writing, explaining the change and its effect on the price. You can then:

• accept the change;
• accept a substitute trip, where we offer one; or
• cancel your booking with a full refund. If the change lowers the quality or cost of the trip, you are entitled to an appropriate price reduction. If you do not reply within the period we give you, which will be reasonable, the change is treated as accepted.

4.4 Change of Host. If the Host cannot lead the trip, we will replace them with a Host of comparable experience, or cancel the trip with a full refund. If the Host is a main feature of the trip (for example on a trip built around a partner’s community), a change of Host is a significant change and Section 4.3 applies.

5.1 You can cancel your booking at any time before check-in by writing to support@feel.travel or through the Platform.

5.2 Before the trip is confirmed: free of charge. Your card is not charged.

5.3 More than 30 days before check-in: we refund everything you have paid, minus the payment processing fees actually incurred.

5.4 30 days or less before check-in: no refund, unless:

• you transfer your place under Section 4.2; or
• we resell your place, meaning a new guest books after your cancellation at a time when the trip would otherwise have been full. In that case we refund what you paid minus the payment processing fees actually incurred, within 14 days of the resale. We will try to resell cancelled places, but we cannot guarantee it. This fee reflects the fact that, within 30 days of check-in, the accommodation and services for your place are already committed and generally cannot be cancelled.

On request, the Organiser will explain how the fee is justified.

5.5 Unavoidable and Extraordinary Circumstances. If Unavoidable and Extraordinary Circumstances at or near the destination significantly affect the trip, or the travel to it, you can cancel before check-in and receive a full refund with no fees.

6.1 The Organiser may cancel a trip before check-in if:

• the Minimum Group Size is not reached (Section 3.8); or
• Unavoidable and Extraordinary Circumstances prevent the trip from going ahead, in which case you will be told without undue delay.

6.2 In both cases you receive a full refund, including any fees, and no compensation is due.

6.3 If the trip is cancelled for any other reason, you receive a full refund and may also be entitled to compensation under the Package Travel Rules.

7.1 Refunds due under Sections 4 to 6 are paid within 14 days of the cancellation, to the payment method you used.

7.2 Refunds are made in euros. We are not responsible for exchange-rate differences charged by your bank.

8.1 If something is not as described. Tell your Host or Feel.Travel straight away, so it can be fixed on the spot. The Organiser will fix the problem unless that is impossible or would cost a disproportionate amount. If it is not fixed within a reasonable time you set, you may fix it yourself and ask for the necessary costs back. If it cannot be fixed, you may be entitled to a price reduction or compensation under the Package Travel Rules. If the problem seriously affects the trip and is not fixed, you may end the trip without paying a cancellation fee and receive a price reduction or compensation where appropriate. Telling us promptly matters:

it helps us fix the problem, and a late report can reduce what you are entitled to.

8.2 Help when you need it. If you get into difficulty during the trip, the Organiser will give you appropriate help, including information on health services, local authorities and consular assistance.

8.3 If you cannot return. If Unavoidable and Extraordinary Circumstances make it impossible to return as planned, the Organiser covers necessary accommodation for up to 3 nights per guest, as required by the Package Travel Rules.

8.4 Emergencies. In an emergency, contact local emergency services first, then your Host.

9.1 Accurate information. Keep your account and booking details accurate and up to date. We may verify your identity or email to keep the community safe.

9.2 Travel documents and health. You are responsible for having a valid passport or ID, any visa, and any vaccinations needed for the destination, and for being fit to take part in the activities you choose.

9.3 Insurance. We strongly recommend travel insurance covering cancellation, medical costs and repatriation.

9.4 Respectful behaviour. Treat other guests, Hosts, suppliers and our team with respect. Harassment, discrimination, violence, illegal activity or seriously disruptive behaviour are not tolerated.

9.5 Removal from a trip. If your behaviour seriously disrupts the trip or puts others at risk, the Host may remove you from it after a warning (or without one in serious cases). In that case you will not receive a refund for the rest of the trip, and any extra costs are yours.

9.6 Damage. You are responsible for damage you cause to the accommodation or to others’ property.

9.7 Optional activities. Activities you book or do on your own during free time are not part of the trip, and the Organiser is not responsible for them.

10.1 Payments are processed by our payment provider (Stripe). We do not store your full card details.

10.2 Feel.Travel collects all payments on behalf of Leaving Now, as its disclosed agent. From the money collected we pay the trip’s suppliers, the Host and the other parties involved in delivering the trip, on Leaving Now’s behalf.

10.3 Leaving Now issues the invoice for the full trip price and accounts for VAT under the margin scheme for travel services, where it applies.

10.4 If you think a charge is wrong, contact support@feel.travel first. Please don’t open a chargeback without contacting us, so we can resolve it quickly.

11.1 The Organiser. Leaving Now is responsible to you for the proper performance of the travel services included in your trip, in accordance with the Package Travel Rules.

11.2 Limits. Except for personal injury and damage caused intentionally or through negligence, the Organiser’s liability is limited to three times the total price of your booking.

11.3 Feel.Travel. As Leaving Now’s agent, Feel.Travel is responsible for its own errors in the booking process and for its own negligence or wilful misconduct.

11.4 When no compensation is due. No compensation is due for problems:

• caused by you;
• caused by a third party unconnected with the trip, that could not have been foreseen or avoided; or
• due to Unavoidable and Extraordinary Circumstances. This does not affect your rights to a price reduction, to cancel, to a refund or to assistance, or to compensation for non-material damage such as a ruined holiday where the Package Travel Rules provide for it.

11.5 Services outside the trip. Neither the Organiser nor Feel.Travel is responsible for services that are not part of the trip, such as your flights or activities you book yourself.

11.6 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law, or any of your rights under the Package Travel Rules or your country’s consumer protection laws.

12.1 Leaving Now has insolvency protection with [name of guarantee fund or insurer], [address], [email / phone].

12.2 If Leaving Now becomes insolvent, this protection refunds the payments you have made and, if transport is included, covers your return home. If services are refused because of Leaving Now’s insolvency, you can contact the protection provider directly.

13.1 Friend referrals. Registered users can invite friends. When a referred friend completes their first confirmed booking, the referring user receives € 50 in travel credit, unless the Platform shows a different amount. The credit is applied as a discount code on your next booking. 13.2 Partner links. Guests who book through a partner or creator link get € 50 off their first confirmed booking, and the partner receives € 100, paid by Feel.Travel.

13.3 Conditions.

• Credits and discounts have no cash value, cannot be transferred, and only apply to future bookings on the Platform.
• One reward per new guest.
• Rewards obtained through fraud or self-referral are cancelled.
• We may change or end these programmes for the future. Rewards already earned are honoured.

14.1 We process personal data in line with the GDPR and our Privacy Policy, which explains what we collect, why, how long we keep it and your rights.

14.2 To deliver your trip, we share the necessary booking data:

• with Leaving Now, to issue your invoice and meet its obligations as Organiser;
• with your Host, so they can prepare and run the trip; and
• with the suppliers involved, such as the accommodation.

14.3 Your first name and profile photo may be shown to other guests booked on the same trip, so the group can get to know each other before the trip. You can ask us not to show your photo.

14.4 You can contact us about your data at support@feel.travel.

We may update these Terms. Changes apply only to bookings made after the new version is published. Your existing bookings stay under the terms you accepted, unless a change is required by law.

16.1 Complaints. Please send any complaint to support@feel.travel. We will reply within 14 days.

16.2 Governing law. Your package travel contract with Leaving Now is governed by Italian law. Your use of the Platform and your relationship with Feel.Travel are governed by the laws of Cyprus. In both cases, you keep any protection you have under the mandatory consumer laws of the country where you live.

16.3 Courts. You can bring proceedings against Leaving Now or Feel.Travel in the courts of the country where they are established, or in the courts of the country where you live. Leaving Now and Feel.Travel can bring proceedings against you only in the courts of the country where you live.

17.1 If any part of these Terms is found invalid, the rest remains in effect.

17.2 These Terms are written in English. Translations are for convenience only. If there is a difference, the English version applies, unless the law of your country says otherwise.

17.3 Contact: Komundio Ltd (Feel.Travel), Digeni Akrita 58-60, 1061 Nicosia, Cyprus · support@feel.travel.